What we offer
We offer a range of direct Psychologist, Counsellor and Mental Health Worker services via a range of flexible and effective modes of delivery including, in-office, outreach (i.e., home visits, chosen community location) or technology facilitated methods (i.e., Teleconference/Videoconference).
- These services provide assistance to individuals, families and groups across the lifespan and variety of ages, experiencing a broad range of issues including;
- Anxiety
- Trauma
- Depression
- Perinatal and Post-natal depression and anxiety
- Grief and Loss
- Stress and coping
- Anger management
- Life adjustment difficulties
- Health-related distress and adjustment
- Chronic disease and health management
- Self-esteem issues
- Communication and assertiveness challenges
- Relationship and family issues (including Family and Domestic Violence matters)
- Parenting
- Workplace issues
- Suicidal, self-harming at risk behaviours
- Addictions and substance misuse (eg substances and gambling)
The Wakai Waian Healing team is well-practiced in a range of specialist structured interventions using evidence based therapies therapeutic approaches, which are strength focused and trauma informed. The therapeutic approaches delivered acknowledge the principles of cultural relevance and holistic healing and apply combination of Western Methodologies and Indigenous healing perspectives. As a service WWH seeks to find a balance between clinical and cultural governance.
Psychologists: Our Psychologists focus on formal assessment, identification of needs and strengths, analysis and formulation and the delivery of focused psychological strategies and Psychotherapies. WWH Psychologist’s maintain full registration with AHPRA (Australian Health Practitioner Regulation Agency), are registered as providers of psychological services under Medicare and are associated with the Australian Psychology Society. Australian Psychological Society Code of Ethics.
Counsellors: Our Counsellors maintain a minimum equivalent of Diploma level formal qualifications in Counselling. They focus on the assessment and clarification of issues, the identification of options and strategies and the delivery of talk-based therapies.
Mental Health Workers: Our Mental Health Workers maintain a minimum of Certificate IV in Mental Health and have completed the workforce enhancement Professional Development, Mentoring and Self Care (PDSMS) Program and on many occasions also possess several other formal qualifications and a range of life experience and wisdom. Our Mental Health Workers provide direct support with the screening, assessment and delivery of therapeutic interventions, psychoeducation, and group facilitation. Our Mental Health Workers enhance the continuity of care and responsiveness of WWH Services. The enhance our flexibility and thus ability to be responsive to community needs. In addition to providing specialist Mental Health/Social and Emotional Wellbeing services these workers are proposed to provide social and cultural support, including access to traditional healers, promotion of cultural identity.
Fees and Charges
Wakai Waian Healing maintains philosophy that all humans have the right to receive quality, consistent and sustainable mental health and social and emotional wellbeing services. In order to support this view we have apply a fee structure that most appropriately meets the financial and social positioning of the consumer. As we also operate within a regulated service system there are limitations but also benefits across the range of circumstances for our consumers. Fee’s, rebates, type of service and number of services, on many occasions will depend on the type of referral received
Our staff are registered with both Medicare and Private Health Insurance companies to enable clients to receive rebates and funding where applicable. Medicare or private health fund rebates will usually be available if you have an eligible referral from your treating General Medical Practitioner, Psychiatrist, Paediatrician.
As a Member of the Australian Psychologist Society on occasions we apply the standard recommended fee’s for respective service types.
View APS recommended fees here:Download
Psychologists
The Australian Psychological Society (APS) sets a recommended fee for a variety of psychological services (view the APS recommended fee here). (Insert Link Here) Many of Wakai Waian Healings private fees can lower than the APS recommended fee. As of 1 July 2019, the following is a guide to our private fees:
Initial individual consult (60–90mins) $230
Follow-up individual consult (50–60mins) $180
Short Individual consult (20–40mins) $130
Please note that payment will be requested on the day of service, except for pre-approved third party (e.g., Work Cover, EAP, and CTP) claims where the third party is billed directly. Fees are payable by cash, credit, or EFTPOS and are subject to change without notice.
Counsellors
Services provided by our experienced specialist Counsellors are charged at the following rates;
Initial individual consult (60–90mins)- $180
Follow-up individual consult (50–60mins) – $140
Short Individual consult (20–40mins)- $110
Please note that Counsellor services are not eligible for Medicare Rebates. Payment will be requested on day of service.
Aboriginal and Torres Strait Islander Mental Health Workers
Services provided by our specialist Aboriginal and Torres Strait Islander Mental Health Workers are charged at the following hourly full block rates:
Individual Therapeutic Support Services: $100 per hour
Family Therapeutic Supports: $120 per hour
Please note that Aboriginal and Torres Strait Islander Mental Health Worker services are not eligible for Medicare Rebates. Payment will be requested on day of service.
Medicare Rebates
Medicare Rebates (Better Access to Mental Health Care Initiative) are provided when the individual is referred to our Psychology services by their General Medical Practitioner (GP), Psychiatrist or Paediatrician, along with a completed Mental Health Care Plan as part of the Federal Government’s Better Access to Mental Health Services Initiative. Plans are valid for a period of 12 months from the date of referral. Individuals referred in the above way are eligible for up to 10 rebated appointments per calendar year. Individuals can be eligible for rebates between $60.10 and $106.55. There are a variety of other rebates that individuals and groups may be eligible for, these can be found at Medicare Benefits Schedule.
You do not need a referral from your medical specialist to make an appointment. However you do need a referral letter and a mental health care plan from your GP, psychiatrist, or paediatrician should you wish to attend under the Medicare Better Access to Mental Health initiative and receive a rebate.
Processing: Consumers pay the full session fee to Wakai Waian Healing on day of appointment. Once received, we will provide you the receipt for claiming with either Medicare. With Medicare Rebates, the receipt can either be lodged online, via their app, or at any Medicare office in Australia. The refund is processed directly into your nominated account.
Cancellation Policy
If for some reason you need to cancel your appointment, please provide 24 hours notice otherwise you will be charged a cancellation fee of $90 for the session you have missed. You will not be charged a cancellation fee if you provide 24 hours notice. If you are late for your appointment and consequently have a shorter session you will be charged for a full session. Please be aware that Medicare will not provide a rebate for any missed appointments.
Sending a Referral
Sending Referrals
Regardless of who, a referral can be sent at anytime to Wakai Waian Healing Cairns Intake Services via the following:
Freecall: 1800 732 850
Email: referralsnq@wakai-waian.com.au
Office: Office: Suite2, Level 2, Orchid Plaza, 58-70 Lake St, Cairns
Fax: 07) 4829 4011
Postal: P.O. Box 4928, Cairns Qld 4870
Once a referral is received the sending organization will be sent communications to indicate this.
Our Intake and Referral Team meet weekly, following which the sending organisation will receive feedback as to if the referral will be accepted or otherwise.
More Information
For more information you can contact the Wakai Waian Healing Cairns office on the following details
Freecall: 1800 732 850
Email: enquiries@wakai-waian.com.au
Office: Office: Suite2, Level 2, Orchid Plaza, 58-70 Lake St, Cairns
Fax: 07) 4829 4011
Postal: P.O. Box 4928, Cairns Qld 4870